Terms & Conditions

1.1. These Terms & Conditions (hereinafter referred to as the “Terms”) govern the rights and obligations arising from purchase contracts concluded between:

Purisain s.r.o., with its registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic, company identification number (IČO) 23878398, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 433181 (hereinafter referred to as the “Seller”),

and customers purchasing goods through the online store operated at lamonko.com (hereinafter referred to as the “Customer” or “Buyer”).

The Seller operates the online store under the trading name Lamonko.

Contact details:

• Email: hello@lamonko.com
• Website: lamonko.com

1.2. These Terms apply primarily to purchases made by consumers. A consumer is a natural person acting for purposes outside their trade, business, craft or profession.

1.3. The contractual relationship between the Seller and the Buyer is governed by the laws of the Czech Republic, particularly Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

1.4. Where the Buyer is a consumer habitually residing in another EU Member State and the Seller directs its commercial activities to that country, the choice of Czech law does not deprive the consumer of mandatory protections afforded by the laws of their country of habitual residence.

1.5. Provisions individually agreed between the Seller and the Buyer take precedence over these Terms.

1.6. By placing an order, the Buyer acknowledges having been provided with these Terms and having had the opportunity to read them before concluding the purchase contract.

1.7. The Seller may amend these Terms from time to time. Any amendments apply to contracts concluded after the updated Terms become effective and do not affect contracts already concluded.

1.8. The purchase contract and these Terms are made available in the language offered during checkout. The Seller provides confirmation of the concluded contract and the applicable Terms in a form that the Buyer can store and reproduce.

2.1. The Lamonko online store offers food products, including monk fruit-based sweeteners and related products.

2.2. Product descriptions, ingredients, quantities, nutritional information, storage instructions and other relevant characteristics are provided on the individual product pages.

2.3. The Seller makes mandatory food information available to consumers before purchase in accordance with applicable EU food-information legislation, including Regulation (EU) No 1169/2011.

2.4. Product images are provided for illustrative purposes. Minor differences in packaging, label design or presentation may occur, provided that such differences do not materially affect the agreed characteristics of the product or the Buyer’s statutory rights.

2.5. The Buyer should read and follow all instructions, storage conditions and other information provided on the product packaging.

2.6. Information about the ingredients and nutritional characteristics of products is provided for general consumer information and does not constitute personalised medical advice.

2.7. The Seller reserves the right to modify its product range, discontinue products or change product descriptions and prices for future orders.

2.8. Such changes do not affect the terms of purchase contracts already concluded.

3.1. The presentation of goods on the online store constitutes an invitation to submit an order and does not, by itself, constitute a binding offer to conclude a purchase contract.

3.2. The Buyer places an order by selecting the desired goods, adding them to the shopping cart and completing the checkout process.

3.3. Before submitting an order, the Buyer is provided with an opportunity to review and correct the order details, including:

• a) Selected products and quantities;
• b) Delivery information;
• c) Selected shipping method;
• d) Payment method;
• e) Total purchase price, including applicable taxes and delivery charges.

3.4. By clicking the final order button clearly indicating an obligation to pay, the Buyer submits a binding order to the Seller.

3.5. The Seller acknowledges receipt of the order electronically, normally by sending an email to the address provided by the Buyer.

3.6. An automated acknowledgement of receipt does not necessarily constitute acceptance of the order.

3.7. The purchase contract is concluded when the Seller expressly accepts the order by email or sends an order confirmation clearly indicating acceptance.

3.8. The Seller may decline an order before acceptance where there is a legitimate reason, including:

• a) Product unavailability;
• b) An obvious technical or pricing error;
• c) Incomplete or incorrect delivery information preventing fulfilment;
• d) Reasonable suspicion of fraudulent activity;
• e) Legal restrictions preventing the sale or delivery of the goods.

3.9. If an order cannot be accepted after payment has been collected, the Seller will refund the payment without undue delay.

3.10. The Buyer is responsible for providing accurate and complete information during checkout.

3.11. The Seller may contact the Buyer to clarify order details where reasonably necessary to fulfil the purchase contract.

3.12. The Buyer agrees to the use of electronic communication in connection with the conclusion and performance of the purchase contract.

3.13. Any costs incurred by the Buyer through their own internet connection or communication services are borne by the Buyer.

4.1. Product prices are displayed in euros (EUR) or another currency expressly indicated on the relevant version of the online store.

4.2. The prices displayed at checkout are the prices applicable to the Buyer’s order, subject to correction of obvious errors before the contract is concluded.

4.3. Prices include applicable taxes where required by law. Any applicable VAT treatment is determined in accordance with the relevant tax legislation.

4.4. Delivery charges are displayed separately where applicable and are included in the total amount presented before the Buyer submits the order.

4.5. The Seller does not charge additional fees that have not been disclosed to and accepted by the Buyer before the order is placed.

4.6. Payment is made using the payment methods available during checkout, which may include:

• a) Credit or debit cards;
• b) Apple Pay;
• c) Google Pay;
• d) Other electronic payment methods expressly offered by the Seller.

4.7. Electronic payments are processed through third-party payment service providers, including Stripe.

4.8. The availability of individual payment methods may vary depending on the Buyer’s country, device or payment provider.

4.9. Unless otherwise indicated, the purchase price is payable at the time the order is placed.

4.10. The Seller is not obliged to dispatch goods before receiving confirmation of successful payment, unless otherwise agreed.

4.11. Where payment is unsuccessful, the Seller may request that the Buyer complete payment using an available payment method.

4.12. The Seller may issue an invoice or other proof of purchase electronically.

4.13. Any promotional discounts, discount codes or special offers are subject to the conditions communicated with the relevant promotion.

4.14. Unless expressly stated otherwise, promotional discounts cannot be combined.

4.15. The Seller may correct obvious technical errors in displayed prices before accepting an order. Where an order has already been accepted, the parties’ rights are governed by applicable law, including rules concerning mistakes and contractual obligations.

5.1. The Seller delivers goods to the countries and destinations for which shipping is available during checkout.

5.2. Available shipping methods, delivery charges and estimated delivery times are displayed before the order is submitted.

5.3. Goods are delivered using postal operators, courier services or other delivery providers selected by the Seller.

5.4. The Seller may use different delivery providers depending on the destination, parcel dimensions, weight or selected shipping service.

5.5. Estimated delivery times are indicative unless a specific delivery deadline has been expressly agreed.

5.6. The Seller will dispatch goods within the period communicated to the Buyer. Unless the parties agree otherwise, goods must be delivered without undue delay and no later than 30 days after the conclusion of the purchase contract.

5.7. If the Seller fails to deliver within the agreed period, the Buyer may exercise the rights available under applicable consumer law, including requiring delivery within an appropriate additional period and, where legally permitted, terminating the contract.

5.8. The Buyer is responsible for providing a complete and accurate delivery address and any information reasonably necessary for successful delivery.

5.9. If delivery cannot be completed because the Buyer provided incorrect or incomplete information, the Seller may contact the Buyer to arrange an alternative delivery.

5.10. Any additional delivery costs directly resulting from incorrect information supplied by the Buyer may be charged where permitted by applicable law, provided that the costs are reasonable and properly substantiated.

5.11. The risk of accidental loss or damage to the goods passes to a consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

5.12. Where the consumer independently commissions a carrier not offered by the Seller, the risk may pass upon delivery of the goods to that carrier, in accordance with applicable law.

5.13. The Buyer is encouraged to inspect the condition of the parcel upon delivery and report visible damage to the Seller as soon as reasonably possible.

5.14. Failure to inspect the parcel immediately or report damage within a particular period does not deprive the Buyer of statutory rights.

5.15. If goods are lost or damaged during delivery before the risk has passed to the consumer, the Seller remains responsible in accordance with applicable law.

5.16. The Seller may deliver an order in multiple parcels where reasonably necessary, without imposing additional delivery charges that were not agreed with the Buyer.

6.1. General Right of Withdrawal

6.1.1. A consumer generally has the right to withdraw from a purchase contract concluded online within 14 days without giving any reason, subject to the exceptions provided by applicable law.

6.1.2. The withdrawal period expires 14 days after the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

6.1.3. Where goods forming part of a single order are delivered separately, the withdrawal period begins when the consumer receives the final item.

6.1.4. To exercise the right of withdrawal, the consumer must inform the Seller of their decision through an unequivocal statement. The consumer may contact Purisain s.r.o. at hello@lamonko.com.

6.1.5. The consumer may use the model withdrawal form provided at the end of these Terms, but its use is not mandatory.

6.1.6. To meet the withdrawal deadline, it is sufficient for the consumer to send the withdrawal notification before the withdrawal period expires.

6.2. Returning Goods

6.2.1. Following withdrawal, the consumer must send the goods back without undue delay and no later than 14 days after communicating the decision to withdraw.

6.2.2. Goods must be returned to:

Purisain s.r.o., Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic.

6.2.3. The consumer bears the direct cost of returning the goods unless the Seller has expressly agreed to bear those costs or applicable law provides otherwise.

6.2.4. The consumer should package returned goods appropriately to protect them during transport.

6.2.5. The consumer is responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

6.2.6. The absence of original external shipping packaging does not automatically invalidate a consumer’s statutory right of withdrawal.

6.3. Refunds

6.3.1. If the consumer validly withdraws from the contract, the Seller will reimburse all payments received in relation to the withdrawn goods, including the cost of the least expensive standard delivery method offered for the relevant order.

6.3.2. The Seller is not required to reimburse additional delivery costs resulting from the consumer expressly choosing a delivery method more expensive than the least expensive standard delivery option offered.

6.3.3. Reimbursement will be made without undue delay and no later than 14 days after the Seller is informed of the consumer’s decision to withdraw.

6.3.4. The Seller may withhold reimbursement until the goods have been received back or the consumer provides evidence of having returned them, whichever occurs first.

6.3.5. Refunds will be made using the same payment method used for the original transaction unless the consumer expressly agrees otherwise and does not incur additional costs.

6.4. Exceptions for Certain Food Products

6.4.1. The statutory right of withdrawal does not apply to certain categories of goods specified by applicable law.

6.4.2. These may include goods supplied in sealed packaging which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery, provided that all statutory conditions for this exception are satisfied.

6.4.3. Certain food products may fall within this exception where opening or breaking their protective seal renders them unsuitable for return for genuine health protection or hygiene reasons.

6.4.4. The fact that a product is a food product or has a tamper-evident seal does not, by itself, automatically exclude the statutory right of withdrawal.

6.4.5. Where a statutory exception applies, the Seller will inform the consumer accordingly.

6.4.6. These exceptions do not affect the consumer’s statutory rights concerning defective, damaged, contaminated or otherwise non-conforming goods.

7.1. Seller’s Responsibility

7.1.1. The Seller is responsible for supplying goods that conform to the purchase contract and applicable legal requirements.

7.1.2. In particular, goods must:

• a) Correspond to the agreed description, type, quantity and quality;
• b) Be suitable for the purposes expressly agreed between the Seller and the Buyer;
• c) Possess the characteristics that the Buyer may reasonably expect, taking into account the nature of the goods and relevant public statements;
• d) Comply with applicable food safety and labelling requirements.

7.1.3. The Seller is responsible for defects in accordance with applicable consumer legislation.

7.1.4. Under Czech consumer law, consumers generally have rights concerning defects that become apparent within two years of receipt of goods, subject to the nature of the goods and applicable statutory provisions.

7.1.5. For food products, the nature of the product, its minimum durability or use-by date, applicable storage requirements and instructions for use are relevant when assessing whether the goods conform to the contract.

7.1.6. The statutory liability period does not constitute a guarantee that food remains suitable for consumption beyond its applicable shelf life.

7.2. Reporting Defects

7.2.1. If the Buyer believes that goods are defective, damaged or otherwise do not conform to the purchase contract, the Buyer may submit a complaint to hello@lamonko.com.

7.2.2. To facilitate the handling of a complaint, the Buyer is encouraged to provide:

• a) Order number or other proof of purchase;
• b) Description of the problem;
• c) Photographs, where relevant;
• d) Product batch or lot number, where available;
• e) The remedy requested.

7.2.3. Failure to provide photographs or the original packaging does not automatically invalidate a statutory complaint.

7.2.4. The Seller may request additional information reasonably necessary to assess the complaint.

7.2.5. Where physical inspection of the goods is reasonably necessary, the Seller will provide appropriate instructions.

7.3. Remedies

7.3.1. Where goods are defective or do not conform to the contract, the consumer may exercise the remedies available under applicable law.

7.3.2. Depending on the circumstances and statutory conditions, these remedies may include:

• a) Replacement of the goods;
• b) Repair, where appropriate and possible;
• c) A proportionate reduction in the purchase price;
• d) Withdrawal from the contract and reimbursement.

7.3.3. The consumer may request repair or replacement, subject to the statutory conditions governing impossibility and disproportionate costs.

7.3.4. Where the Seller fails to provide an appropriate remedy, the defect is sufficiently serious or other statutory conditions are met, the consumer may be entitled to a price reduction or withdrawal from the contract.

7.3.5. The consumer is not entitled to withdraw from the contract solely because of an insignificant defect where applicable law excludes that remedy.

7.3.6. Remedies will be provided free of charge where required by law.

7.4. Complaint Handling

7.4.1. The Seller will acknowledge receipt of a consumer complaint and provide the information required by applicable law.

7.4.2. Complaints will be handled without undue delay.

7.4.3. Where Czech consumer-protection legislation applies, complaints must generally be resolved, and the consumer informed, within 30 days unless a longer period is expressly agreed.

7.4.4. The Seller will inform the Buyer of the outcome of the complaint.

7.4.5. Nothing in these Terms limits or excludes the consumer’s statutory rights concerning defective goods.

8.1. The Buyer must use purchased products in accordance with their intended purpose and any relevant instructions or warnings.

8.2. The Buyer must store food products in accordance with the storage conditions specified on their packaging.

8.3. The Seller is not responsible for deterioration caused exclusively by improper storage or handling after the risk has passed to the Buyer, except where responsibility remains with the Seller under applicable law.

8.4. Ownership of the goods passes to the Buyer in accordance with applicable law and the terms of the purchase contract.

8.5. The Seller may take reasonable measures to protect the online store against fraud, unauthorised access and misuse.

8.6. The Buyer must not intentionally interfere with the technical operation or security of the online store.

8.7. The Seller may temporarily restrict access to the online store for maintenance, security updates or technical reasons.

8.8. The Seller does not guarantee uninterrupted availability of the website.

8.9. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for defective products, personal injury or mandatory consumer rights.

9.1. The content of the Lamonko website, including its design, text, graphics, photographs, product descriptions, logos and other materials, may be protected by copyright, trademark and other intellectual property laws.

9.2. Unless otherwise stated, the relevant intellectual property rights belong to the Seller or its licensors.

9.3. Website content may not be reproduced, distributed or commercially exploited without prior authorisation, except where permitted by applicable law.

9.4. Customers may use the website and its content for ordinary personal and non-commercial purposes connected with browsing and purchasing products.

9.5. Nothing in these Terms restricts any mandatory rights or statutory exceptions under applicable intellectual property law.

10.1. The Seller processes personal data in accordance with applicable data protection legislation, including Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).

10.2. Personal data may be processed for purposes including:

• a) Processing and fulfilling orders;
• b) Arranging delivery;
• c) Processing payments;
• d) Providing customer support;
• e) Handling returns and complaints;
• f) Complying with legal obligations;
• g) Other purposes described in the Privacy Policy.

10.3. Detailed information concerning the processing of personal data, legal bases, retention periods, recipients and data subject rights is provided in the Seller’s Privacy Policy.

10.4. The Privacy Policy is available through the Lamonko website.

10.5. Personal data may be shared with payment service providers, delivery companies and other service providers where necessary and lawful.

10.6. The Seller implements appropriate technical and organisational measures to protect personal data.

11.1. The Lamonko website may use cookies and similar technologies to ensure the proper functioning of the online store and, where permitted, for analytics, personalisation or marketing purposes.

11.2. Information about the categories of cookies used, their purposes and applicable retention periods is provided in the Cookie Policy.

11.3. Where consent is legally required for non-essential cookies or similar technologies, such technologies will be used only after the necessary consent has been obtained.

11.4. Customers may manage or withdraw cookie consent through the cookie settings available on the website.

11.5. The Seller may send transactional communications necessary for order processing, payment confirmation, delivery updates and customer support.

11.6. Marketing communications will be sent only where permitted by applicable law, including where the necessary consent has been obtained or another lawful basis applies.

11.7. Customers may unsubscribe from marketing communications using the unsubscribe mechanism provided or by contacting the Seller.

12.1. The Seller aims to resolve customer complaints promptly and fairly.

12.2. Customers are encouraged to contact the Seller directly before initiating formal dispute resolution. Contact: hello@lamonko.com

12.3. If a consumer dispute arising from a purchase contract cannot be resolved directly between the Seller and the consumer, the consumer may be entitled to use an alternative dispute resolution procedure.

12.4. For consumer disputes falling within its competence, the relevant Czech alternative dispute resolution body is:

Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI), Central Inspectorate, Štěpánská 567/15, 120 00 Prague 2, Czech Republic.

12.5. Information about consumer rights and alternative dispute resolution procedures is available through the Czech Trade Inspection Authority at https://coi.gov.cz/informace-o-adr/.

12.6. Consumers residing in other EU Member States may also seek assistance from the relevant European Consumer Centre or another competent consumer dispute resolution body, where applicable.

12.7. Participation in alternative dispute resolution does not deprive consumers of their right to bring proceedings before a competent court.

12.8. The former European Commission Online Dispute Resolution platform was discontinued in July 2025 and is therefore not offered as a dispute submission channel.

13.1. These Terms and purchase contracts concluded through the Lamonko online store are governed by Czech law.

13.2. Where the Buyer is a consumer habitually residing in another country and the Seller directs its commercial activities to that country, the choice of Czech law does not deprive the consumer of mandatory consumer protections applicable under the laws of that country.

13.3. Any disputes arising from the purchase contract will be subject to the jurisdiction of the courts determined under applicable national and EU legislation.

13.4. Nothing in these Terms limits a consumer’s right to bring proceedings before a court competent under applicable consumer jurisdiction rules.

14.1. These Terms form an integral part of purchase contracts concluded through the Lamonko online store.

14.2. The Seller makes these Terms available on its website in a format that allows customers to access, save and reproduce them.

14.3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.

14.4. The Seller reserves the right to amend these Terms to reflect changes in legislation, business operations or services.

14.5. The version of the Terms applicable to a particular purchase contract is the version in effect when that contract is concluded.

14.6. Amendments to these Terms do not retrospectively modify existing purchase contracts without a valid legal basis or the agreement of the parties.

14.7. In the event of a conflict between these Terms and mandatory consumer-protection legislation, the applicable mandatory legislation prevails.

14.8. These Terms become effective on 11 November 2026.